Privacy Policy & SMS Communications

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Effective Date: 1/1/2026
Company: Comfort Control Systems and all subsidiaries (“Company,” “we,” “our,” or “us”)
Website: www.ccs4me.com

Comfort Control Systems respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how it may be shared, and how SMS communications are handled.

1. Information We Collect

We may collect the following types of personal information:

• Name

• Email address

• Phone number (including mobile number for SMS communications)

• Service address

• Billing information

• Appointment details

• Communication preferences

• Any information you voluntarily submit through contact forms, service requests, promotions, or SMS opt-ins

We may also collect limited technical information such as IP address, browser type, and website usage data for analytics and website improvement purposes.

2. How We Use Personal Information

We use personal information for the following purposes:

• Scheduling and confirming service appointments

• Providing HVAC services and customer support

• Sending invoices, estimates, and service updates

• Responding to inquiries

• Sending promotional offers or updates (if opted in)

• Sending SMS messages related to appointments, service reminders, updates, or promotions (if consent is provided)

• Improving our website, services, and customer experience

• Complying with legal obligations

3. SMS Communications & Consent

By providing your mobile phone number and opting in to receive SMS messages, you consent to receive text messages from Comfort Control Systems regarding:

• Appointment confirmations and reminders

• Service updates

• Billing notifications

• Promotional messages (if opted in)

Message frequency may vary. Standard message and data rates may apply.

You may opt out at any time by replying STOP to any SMS message. For assistance, reply HELP or contact us at (305) 712-6967.

SMS consent is not shared with third parties.
We do not sell, rent, or share your SMS opt-in information with third parties or affiliates for marketing purposes.

4. How We Share Personal Information

We do not sell your personal information.

We may share personal information only in the following circumstances:

• With trusted service providers who assist in operating our business (such as payment processors, scheduling software providers, or SMS platform providers)

• When required by law, legal process, or regulatory requirement

• To protect the rights, property, or safety of Comfort Control Systems, our customers, or others

Any third-party service providers we use are contractually obligated to safeguard your information.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage system can be guaranteed to be 100% secure.

6. Your Privacy Rights

You may:

• Request access to your personal information

• Request corrections to inaccurate information

• Request deletion of your information (subject to legal or contractual obligations)

• Withdraw consent for SMS communications at any time

To exercise your rights, please contact us at:
📞 (305) 712-6967
🌐 www.ccs4me.com

7. Accessibility & Website Placement

This Privacy Policy is:

• Easily accessible via a clearly labeled “Privacy Policy” link on our website

• Prominently linked near any SMS consent language on web forms

• Included in the footer of every page on our website

We recommend placing the privacy policy link directly beneath SMS opt-in checkboxes using language such as:

“By checking this box, you agree to receive SMS messages from Comfort Control Systems. View our Privacy Policy here.”

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

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SMS Terms & Conditions

Effective Date: 1/1/2026
Company: Comfort Control Systems and all subsidiaries (“Company,” “we,” “our,” or “us”)
Website: www.ccs4me.com
Phone: (305) 712-6967

1. Program Description

By opting in to receive SMS messages from Comfort Control Systems, you agree to receive text messages related to:

• Appointment confirmations and reminders

• Service updates and technician arrival notifications

• Billing notifications and payment reminders

• Customer support responses

• Promotional offers and seasonal service announcements (if opted in)

Message frequency may vary based on your service activity and communication preferences.

2. User Opt-In

You may opt in to receive SMS messages by:

• Submitting a web form with SMS consent checked

• Requesting SMS communications verbally

• Providing written authorization

• Texting a designated keyword (if applicable)

By providing your mobile phone number and opting in, you confirm that you are the authorized user of the mobile number provided and consent to receive SMS messages from Comfort Control Systems.

3. Message & Data Rates

Standard message and data rates may apply based on your mobile carrier plan. Comfort Control Systems is not responsible for any charges incurred from your mobile carrier.

4. Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

STOP

After you send the STOP message, you will receive a confirmation message, and you will no longer receive SMS messages from us unless you opt back in.

For assistance, reply:

HELP

Or contact us directly at (305) 712-6967 or visit www.ccs4me.com.

5. Privacy & Data Use

Your privacy is important to us. Information collected through SMS communications is used solely for business-related communication purposes as outlined in our Privacy Policy.

SMS consent is not shared with third parties.
We do not sell, rent, or share your SMS opt-in information with third parties or affiliates for marketing purposes.

For more information on how we collect and use your data, please review our Privacy Policy at:
www.ccs4me.com/privacy-policy

6. Supported Carriers

SMS services are supported by most major U.S. carriers. However, delivery is subject to effective transmission by your mobile carrier and is not guaranteed.

Comfort Control Systems is not liable for delayed or undelivered messages.

7. Eligibility

By opting in, you confirm that you are at least 18 years old or have permission from a parent or legal guardian to receive SMS communications.

8. Changes to Terms

Comfort Control Systems reserves the right to modify or update these SMS Terms & Conditions at any time. Any updates will be posted on this page with an updated effective date.